FAQ

HOW CAN I RETURN/EXCHANGE AN ITEM?

Email us at info@neckmess.co.uk and we'll help you out.

 

DOES YOUR JEWELLERY HAVE A WARRANTY?

Yes, we offer 12months warranty.

 

IS YOUR JEWELLERY WATERPROOF?

Our jewellery is made of stainless steel with 18k gold plated, it doesn’t rust or fade. However it is recommended to keep all jewellery, including 'waterproof' jewellery, away from liquids and perfume.

 

WHAT KIND OF GOLD-PLATING DO YOU OFFER?

Our jewellery is stainless steel, finely polished and electroplated with 18k gold.
The factory that we use is located in Dongguan City, Guangdong Province, China, where the quality of jewellery is very good.
 

DO YOU SHIP INTERNATIONALLY?

Yes, we offer worldwide shipping however we are not responsible for any duties or taxes after items are send.